Last updated: 2026-08-28
These terms of use govern the contractual relationship between coupleletters, Inh. Andreas Krause, Zechenstr. 5, 51103 Cologne, Germany (hereinafter “coupleletters”, “we” or “us”), and the users of the website coupleletters.com and of the service offered through it, in which two persons, as a couple, answer one question per day via WhatsApp (hereinafter collectively the “Service”).
Upon registration, these terms apply to both persons of the couple.
Registration for and use of the Service require acceptance of these terms of use. Persons who do not agree to them may not use the Service.
We are entitled to amend these terms, in particular in the event of further development of the Service or changes in the legal situation. Material amendments are announced at least 30 days before they take effect by email to the address provided at registration. If no objection is raised before the amendments take effect, the amended terms are deemed accepted; the contract may be terminated at any time until then. The announcement will separately point out the significance of silence and the right of termination.
The subject matter of the Service is the daily delivery of a personal question to each of the two persons of a couple via WhatsApp. The answer of the respective other person becomes visible only once both persons have answered (the “reveal”). If only one person answers, that answer remains hidden until the reveal; if no reveal takes place on a given day, the joint streak (the “Couple Streak”) ends.
The Service further comprises a catalogue of approximately 3,800 questions in 38 categories, the personalisation of the questions on the basis of the profile entries, the Memory Book as a private archive of the answers given, the Couple Streak with ten levels and the associated unlocking of further categories, and the private space on the website.
The Service is a game for couples. It does not constitute couples therapy, counselling or a medical or psychological service and does not replace any such service.
Use of the Service requires full age and full legal capacity. The Service is intended for two persons who know each other and both wish to participate in its use.
An account is always held by a couple and not by an individual. The registering person also provides the data of the second person and confirms that the second person consents to the registration. The Service commences only once both persons have activated their profile via the link contained in the email. Until then, in particular, no WhatsApp messages are sent.
Access to the private space is provided via the couple ID and a one-time link sent by email. Both are to be treated as confidential, as the holder of the link is able to view the couple's answers. Access credentials may not be passed on to third parties; any suspicion of unauthorised access is to be reported to us without delay.
Both persons have equal rights with regard to the shared content. The subscription is managed by the person who concluded it.
The daily part of the Service is provided via WhatsApp. For this purpose, both persons require an active WhatsApp account and a phone number at which they can be reached. The terms of use of WhatsApp and Meta apply in addition; we have no influence over their availability or provisions.
The daily ritual commences once both persons have sent the message “GO” in the chat. It may be paused at any time by sending the message “STOP”; it is resumed by sending “GO” again. If no answers are given on seven consecutive days, the ritual is paused automatically; the persons concerned are informed of this by email.
The phone number may be changed in the private space. A phone number may be assigned to one person only. If a phone number is no longer available, it is to be changed without delay, as the questions would otherwise be delivered to the new holder of the number.
Charges levied by the mobile or internet provider for receiving and sending messages are borne by the users.
All content entered or uploaded by the users, in particular answers, images and profile entries, remains the property of the users. We claim no ownership rights in such content.
For the provision of the Service, the users grant us a non-exclusive right, limited to the duration of use, to store and process this content and to display it to the respective other person of the couple. This right serves exclusively the operation of the Service. No publication, disclosure, evaluation of content or use for the training of artificial intelligence systems takes place. The right granted expires upon deletion of the account.
The users are responsible for ensuring that their content does not infringe the rights of third parties. In particular, no images may be uploaded for which the necessary rights are lacking or in which other persons are identifiable without their consent.
The Service is to be used exclusively for its intended purpose. The following in particular is prohibited:
In the event of serious or repeated breaches, we are entitled to suspend access temporarily or to terminate the contract for good cause. Where possible and reasonable, such a measure is announced in advance.
Use of the Service costs 5 euros or 5 US dollars per month. The subscription applies to both persons of the couple jointly and is not charged per person. There is no permanently free offering; no advertising is displayed.
The first three days after conclusion are free of charge. If the subscription is cancelled within this period, no fee is charged. Thereafter, the subscription renews for one month at a time until it is cancelled. Only the person who concluded the subscription is entitled to cancel it.
The seller of the subscription is Dodo Payments (dodopayments.com), acting as Merchant of Record. The contract for the paid order is concluded with Dodo Payments. Dodo Payments issues the payment receipt, charges the value added tax applicable in the respective country and handles refunds and chargebacks. The terms of Dodo Payments apply to the order in addition. The Service itself, that is the daily questions, the reveal and the private space, is provided by us; we remain the point of contact for all questions concerning the Service.
Payment details are entered directly with Dodo Payments and are neither viewed nor stored by us. Prices include statutory value added tax where applicable.
The subscription may be cancelled at any time with effect from the end of the current billing period, either via the subscription management of Dodo Payments, the link to which is contained in the payment receipt, or by informal notification to support@coupleletters.com, in which case we forward the cancellation without delay. Fees already paid for the current billing period are not refunded; the Service may continue to be used until the end of the period. Independently of this, Dodo Payments states that it enables refunds within seven days of purchase. Statutory rights remain unaffected.
Price changes are announced by email at least 30 days in advance. They apply only from the next billing period; the right of termination exists until then.
We endeavour to ensure continuous availability of the Service but do not owe any specific level of availability. Maintenance work and disruptions at the hosting provider or at WhatsApp may result in a question being delivered late or not at all.
We are entitled to develop the Service further and to change or discontinue individual features, provided that the core of the Service, that is the daily question and the reveal, is maintained. If the Service is discontinued in its entirety, the users are informed at least 30 days in advance; fees paid in advance are refunded on a pro rata basis.
The Service is provided with due care. No warranty can be given that it is available at all times without errors or interruption or that every message is delivered on time. In particular, delivery via WhatsApp depends on a third party.
The statutory warranty rights of consumers remain unaffected.
We are liable without limitation for intent and gross negligence, for damage resulting from injury to life, body or health, for fraudulently concealed defects, and under the German Product Liability Act.
In the event of slightly negligent breach of a material contractual obligation, that is an obligation whose fulfilment is essential for the proper performance of the contract and on whose observance the contractual partner may regularly rely, liability is limited to the foreseeable damage typical for the type of contract.
Any further liability is excluded. This applies in particular to loss of data resulting from the absence of a separate backup of the content, and to damage arising from a disruption at WhatsApp.
The website, the question catalogue, the texts, the design, the designation “coupleletters” and the underlying software are protected by copyright and belong to us or to our licensors.
Use of the Service is limited to personal use. Copying, systematic extraction or publication of the questions and other content, as well as their use for a separate offering, is not permitted.
The contract is concluded for an indefinite period and may be terminated by either party at any time with effect from the end of the current billing period. The right of both parties to extraordinary termination for good cause remains unaffected.
The subscription may be cancelled only by the person who concluded it. As the account is held by a couple, cancellation ends the joint ritual for both persons; the respective other person is informed of this. The right of each person to request the erasure of their data under the Privacy Policy remains unaffected.
On request, the account is deleted in its entirety, including the profiles, answers and images. An informal notification to support@coupleletters.com is sufficient for this purpose. Which data remains stored after deletion for statutory reasons is set out in the Privacy Policy. Content that is to be retained is to be backed up independently before deletion; restoration after deletion is not possible.
The law of the Federal Republic of Germany applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. For consumers habitually resident in the European Union, the mandatory consumer protection provisions of their state of residence remain unaffected.
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
Should individual provisions of these terms of use be or become invalid, the validity of the remaining provisions remains unaffected.
For questions concerning these terms of use, termination or the account, the following contact point is available:
coupleletters
Inh. Andreas Krause
Zechenstr. 5
51103 Cologne, Germany
Email: support@coupleletters.com
Enquiries are handled personally, as a rule within one working day.